Frequently Asked Questions

  • Does the Amulet need to be charged? How does this work?

    • Yes. The Amulet can last from 3-7 days. However, we recommend charging it every night, just as you would your cell phone. The Amulet comes with its own charging doc and cable. You can charge it by setting it in the doc, or plugging in the Amulet itself with a micro USB.

  • Does the Amulet work anywhere in the world?

    • The Amulet currently works in the United States, Canada, Mexico, the Caribbean and a few other countries. We are in the process of implementing a global plan and expect to have coverage globally shortly.

  • What happens if my cell phone is stolen along with my Aubry Lane bag?

    • You don’t need your own cell phone to locate your bag! Just log into your Aubry Lane account on a computer or mobile device. We recommend having law enforcement help with recovery to keep you safe.

  • Is there a monthly fee for the Aubry Lane Amulet?

    • Because the Amulet is a cell phone, there is a cost with keeping it in service! However, we’re offering the first YEAR FREE! If you’d like to purchase more than one year of service, select it in the drop-down menu on each of our bags.

    • If you are purchasing the Amulet separately, we are currently offering the first 3 months for free, with an option to add on more time.

  •   How many emergency contacts can I pre-program?

    • You can add up to 5 Emergency Contacts. We recommend choosing family members, friends, or partners. You can also put 911 as your 1st or 2nd number.

  • Where is the hidden pocket?

    • The hidden pocket is in the same place in each of our bags, behind the cell phone pocket. Pull up on either the left or right side of the cell phone pocket and you will find the opening

  • What happens after I hit the SOS button?

    • First, the Amulet sends your exact geographic location, a text saying help me and periodic updates to all your programmed emergency contacts. Then, it cycles through calling each one until you can reach someone. The text message from the Amulet tells you Date, Time, Speed, Altitude, Battery Percentage, and a Google Maps link to you/your bag’s exact location.